eCommerce Operations and Systems Manager
Newcastle upon Tyne
Closing Date 19 February 2024
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for an eCommerce Operations and Systems Manager where you will be instrumental in shaping and enhancing Newcastle United's online presence through the strategic development and refinement of our Shopify Plus store.
You will manage the eCommerce operation, software onboarding and embedding/ optimising both custom and third party integrated systems. You will be responsible for the capex budget, along with the web development roadmap and will be the main point of contact for our external development agency.
You will have skills and experience working within ecommerce operations or systems management with proven experience of Shopify plus and integrated app ecosystems, including building and refining ecommerce platforms and working with both native and custom integrations. You will be comfortable managing the development roadmap in-line with business objectives, achieving this through collaboration with third party web development and ecommerce agencies.
You will be an expert in Agile methodologies and managing complex projects, you will also have strong experience with A/B and MVT platforms and best practice, along with experience of UAT and sign off processes for web development deployments.
About the team
You will work in our newly formed eCommerce team who are part of the wider Retail and Licensing team. You will report into our Head of eCommerce whilst working closely with our Buying and Merchandising and Store teams.
To find out more please read our eCommerce Operations and Systems Manager Job Description